Microsoft is investigating an issue with the Surface Pro 2’s WiFi connectivity, a company spokesperson confirmed to WinBeta today. Several Surface Pro 2 owners are complaining that their WiFi connectivity slows down when the Bluetooth radio is turned on.
“I have Bluetooth wireless audio receiver from Logitech which used to work great with my VIAO laptop, but when using it on my new surface the WiFi connection goes really really slow (seems to me it’s not transmitting or receiving anything)! I’m very happy with my new Surface Pro 2 but since I have all my music on my Surface I find this a very annoying problem!” one Surface Pro 2 owner stated on Microsoft’s official support forum.
Other users have reported that their WiFi becomes temporarily disconnected when Bluetooth is enabled or disabled. In some cases, streaming live tv or even watching a video on Netflix is laggy when Bluetooth is enabled.
“A limited number of Surface Pro 2 customers may be experiencing interrupted connectivity with Bluetooth peripherals. We are looking into the situation and working on a resolution,” a Microsoft spokesperson told WinBeta.
One suggestion that might fix the issue is adjusting the power settings. Head over to the Control Panel and select Power Options. Edit your plan and select the advanced power settings option. From there, go into Wireless Adapter Settings and ensure that you change the setting to “maximum performance” for both battery and plugged in states. If this method does not fix the issue, you will have to wait until the company rolls out a firmware update.
Have you experienced this issue on your Surface Pro 2 device?